Volody.com - Executive - Customer Success (2-5 Yrs) Mumbai (After-Sales/Customer Service)

Volody Products Pvt Ltd :Volody is an enterprise software product company helping businesses to digitize their legal contract management processes by providing them with a smart Contract Lifecycle Management Software. Volody is expanding aggressively and looking for a Business Analyst & Customer Success Manager for its Product Delivery division.Job Requirement :We are looking for a passionate and customer-centric individual to join our team as a Customer Success Associate. In this role, you will be the primary point of contact for our customers, helping them achieve their desired outcomes and ensuring their success with our products/services. You will work closely with customers to understand their needs, provide solutions, and foster strong relationships that lead to long-term partnerships.Key Responsibilities : 1. Customer Engagement : - Proactively engage with customers to understand their business needs, challenges, and goals.
-Provide regular check-ins, performance reviews, and product updates to ensure customer satisfaction. 2. Customer Support : - Act as the first point of contact for customer inquiries, resolving issues, and providing timely solutions.
-Collaborate with other teams to escalate and resolve complex issues. 3. Product Advocacy : - Educate customers on new features and functionalities to maximize their usage and value from our products.
-Gather customer feedback and insights to influence product development and improvements. 4. Renewals and Upsells : - Work closely with the sales team to identify upsell opportunities and drive renewals.
-Ensure customers are on the best plan to meet their needs and are aware of any additional services that could benefit them. 5. Documentation and Reporting : - Maintain accurate records of customer interactions, issues, and outcomes.
-Provide regular reports on customer health, product usage, and potential churn risks. Qualifications :- Bachelor s degree in Business, Communications, or a related field.
-1-2 years of experience in customer success, account management, or a customer-facing role.- Strong communication and interpersonal skills.- Ability to build and maintain strong relationships with customers.
-Problem-solving skills and a proactive approach to customer success.
-Ability to work in a fast-paced environment and manage multiple tasks simultaneously. (ref:updazz.com)

Payroll Type : Permanent