Transformatrix - Customer Service Role (1-2 Yrs) Mumbai/Navi Mumbai (After-Sales/Customer Service)

Job Title: Customer Service RepresentativeJob Overview:The Customer Service Representative (CSR) will provide exceptional service to our customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to handle various customer interactions efficiently and professionally.Key Responsibilities:Customer Interaction : Serve as the primary point of contact for customers via phone, email, chat, or in-person. Address inquiries, provide information, and resolve issues effectively.Problem Resolution : Handle and resolve customer complaints, issues, and concerns in a timely manner. Escalate complex problems to higher-level management as needed.Product Knowledge : Maintain in-depth knowledge of company products and services to provide accurate information and support.Order Management : Process orders, returns, and exchanges. Ensure all transactions are completed accurately and efficiently.Documentation : Record customer interactions, maintain accurate records, and update databases as necessary.Feedback Collection : Gather customer feedback and report on recurring issues or trends to help improve products and services.Team Collaboration : Work closely with other departments to ensure seamless customer service and resolution of issues.Qualifications :Education : High school diploma or equivalent. Additional coursework or certifications in customer service or related fields is a plus.Experience : Previous experience in a customer service role is preferred, but not required.Skills :- Excellent verbal and written communication skills.- Strong problem-solving abilities and a keen attention to detail.- Proficiency in using customer service software, CRM systems, and office applications.- Ability to work independently and as part of a team.- Patience and empathy when dealing with customer concerns.Attributes :- Positive attitude and a commitment to delivering exceptional customer service.- Strong organizational skills and the ability to multitask.- Flexibility to work various shifts, including evenings and weekends if required.Working Conditions:Environment: Typically office-based with some remote work options available.Hours: Full-time or part-time positions available. Flexible scheduling may be required.Benefits:- Competitive salary.- Health, dental, and vision insurance.- Paid time off and holidays.- Opportunities for career advancement and professional development. (ref:updazz.com)

Payroll Type : Permanent