- Customer Relationship Manager (1-2 Yrs) Bangalore (After-Sales/Customer Service)

Roles & Responsibilities:- Manage inbound and outbound customer calls in a timely manner- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.- Seize opportunities to upsell products or services when they arise- Meet personal/team qualitative and quantitative targets- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep abreast of product and service information and promotionsQualifications:- Bachelor s degree in Business Administration, Communication, or relevant field preferred- 1-2 years of experience in customer service, sales, or a related field- Excellent verbal and written communication skills- Strong phone contact handling skills and active listening- Ability to multi-task, prioritize, and manage time effectively- Customer orientation and ability to adapt/respond to different types of characters (ref:updazz.com)

Payroll Type : Permanent