Customer Service Role - BPO (5-13 Yrs) Noida (After-Sales/Customer Service)

- Educated to degree level standard or with equivalent business experience- Working knowledge of the contact center environment- Understanding of the performance management techniques- Ability to coach, train and develop others- Ability to analyze and interpret business and performance information- Ability to implement and manage change- Accountable for making decisions and working with minimal supervision- Strong focus on customer service and required standards- Strong in planning and organizing- Strong interpersonal skills with a proven track record in communicating and influencing others- Good working knowledge of Contact center systems, products and services- A natural leader with the ability to inspire and motivate a team to meet customer and business needs. (ref:updazz.com)

Payroll Type : Permanent