Doveriye - Mananger - Business Development (2-3 Yrs) Hyderabad (After-Sales/Customer Service)

Job Description of Business Development ManagerYour duties include:- Managed end-to-end and converted offline and online leads for our business B2B lines.- Conducted sales and support - calls, messages, presentations, negotiated contracts, and closed deals to achieve revenue targets.- Lead negotiations with clients to secure favorable terms and agreements, ensuring mutually beneficial outcomes for all parties involved.- Monitor market trends, competitive activities, and customer preferences to identify emerging opportunities and potential threats, providing insights to inform strategic decision-making.- Forecast sales targets and track performance against goals, regularly updating senior management and recommending adjustments to optimize results.- Serve as the primary point of contact for assigned customers, fostering strong relationships and ensuring customer satisfaction.- Understand customers needs and objectives, providing strategic guidance and customised solutions to meet their requirements.- Conduct regular NPS and reviews to assess customer success, identify growth opportunities, and address concerns or challenges.- Develop and execute customer retention strategies, working closely with the marketing teams to maximise customer lifetime value.- Continuous Relationship Management with all clients to increase the trust for the company s brands.- Cultivate and nurture relationships with key stakeholders, including executives, decision-makers and influencers.- Collaborate with internal teams to ensure seamless onboarding and implementation of new clients.- Actively monitor customer performance metrics and proactively address any issues to drive customer success.- Track and report on business development activities, sales metrics, and customer success KPIs.- Provide insights and recommendations based on data analysis to drive continuous improvement and optimise business outcomes.- Create, update and report CRM systems and other tools to manage sales pipelines, customer interactions, and data-driven decision-making.- Collaborate closely with cross-functional teams, like marketing, product development, and finance, to align business development efforts with overall company objectives and priorities.- Manage multiple projects simultaneously, prioritising tasks according to business needs and deadlines. (ref:updazz.com)

Payroll Type : Permanent