Executive - Telesales/Tele-Marketing (1-5 Yrs) Chennai (Telesales/Inside Sales/BPO)

Job Title Executive - Tele-Sales/TelemarketingFunction TelemarketingReporting to Assistant Manager - Telemarketing1. PurposeResponsible for generation of quality sales leads and activation of non-active customers for the organization2. Key Develop the telesales database of potential clients in the region though directory searches, cold calling, references from existing clients, old customers, non-active customers etc- Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additions- Generate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teams- Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams - Ensure lead conversion through fixing of meetings, customer visits, proposals etc- Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months- Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc.3. Key Result Areas and Key Performance Indicators Key Result Areas Key Performance Indicators1. Drive revenues from existing customers - Revenues from abandoned / lost customers (in INR) - Cross-sell revenues from existing customers in the region (in INR)2. Drive productivity of the telemarketing team in the region - Number of quality leads forwarded to the sales team - Lead conversion (%) - Revenues from converted leads for the first 3 months (in INR) - Average number of leads/FTE - Average revenues per FTE3. Ensure Effective Customer Complaint Handling - Customer Complaint Audit Scores - % Adherence to defined TATs for - Complaints resolution- Closure of complaints4. Ensure Performance Driven Culture - Adherence to Performance Management system timelines and guidelines. (ref:updazz.com)

Payroll Type : Permanent