Executive - Customer Support (1-2 Yrs) Noida (After-Sales/Customer Service)

Job Description: Customer Support Executive Company: Techstats SolutionsLocation: NoidaEmployment Type: Full-TimeAbout Us:- Techstats Solution is a well-diversified association of multiple group companies in the main verticals that overlap the outsourcing services to our clients across the world.
-We pride ourselves on dependably delivering excellent customer value based on a healthy countrywide network, a rising global presence and state-of-the-art services.
-With our expert team of professionals, we are confidently providing outsourcing as well as support services to all business organizations. We prioritize delivering exceptional service and value to our clients through cutting-edge solutions.
-We are seeking dedicated and customer-focused individuals to join our team as Customer Support Executives.Key Responsibilities:- Customer Interaction: Serve as the first point of contact for customer inquiries through email, chat, and phone, ensuring timely and accurate responses.- Issue Resolution: Troubleshoot and resolve technical issues, escalating to the appropriate team when necessary.- Product Knowledge: Develop a deep understanding of Techstats Solutions products and services to guide customers effectively.- Documentation: Maintain accurate records of customer interactions and solutions provided in the CRM system.- Feedback Management: Gather customer feedback and provide actionable insights to internal teams for product or service improvement.- Cross-Department Collaboration: Liaise with technical, sales, and product teams to address customer concerns and improve the overall customer experience.- Training & Development: Stay updated with the latest features, updates, and best practices related to the company s offerings.Qualifications & Skills:- Bachelor s degree in any field (preferred in IT, Business Administration, or related areas).- Minimum 1 year of experience in customer support or a similar role (freshers with excellent communication skills are welcome).- Excellent verbal and written communication skills.- Strong problem-solving and multitasking abilities.- Proficiency in using CRM tools and basic technical troubleshooting.- Empathy and patience when dealing with customer concerns.- Ability to work in a fast-paced environment and adapt to new challenges.Why Join Techstats Solutions?- Competitive salary and benefits package.- Opportunities for professional growth and learning.- Inclusive and collaborative work culture.- Exposure to cutting-edge technology and innovative projects.- Employee wellness programs and regular team-building activities.How to Apply?Interested candidates are encouraged to send their updated resume to with the subject line Customer Support Executive Application. (ref:updazz.com)

Payroll Type : Permanent