Associate - Customer Support (0-4 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Customer Success Associate Responsibilities :- Being the first point of contact for customers and handle all customer inquiries- Building relationships with customers and ensuring they are satisfied with the company s products and services- Assisting customers with any issues or problems they have- Providing customer support via phone, email, and live chat- Answering customer questions and providing information about the company s products and services- Making recommendations to customers about the company s products and services- Recording customer feedback and suggestionsCustomer Success Associate Requirements & Skills :- Excellent communication skills- Strong customer service skills- Organization skills and ability to work independently- Ability to multitask and handle multiple customer inquiries at once- Patience and ability to stay calm under pressure- Problem-solving skills- Ability to upsell and cross-sell products and services (ref:updazz.com)

Payroll Type : Permanent