Executive - Customer Care - Travel (0-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job Title: Customer Care ExecutiveSalary: - 15.5K in-hand (Fixed)Up to - 20K in-hand for experienceJob Type: Full-Time6 Days WorkingKey Responsibilities:- Handle customer queries and concerns related to travel bookings, including flights, hotels, and holiday packages.- Provide resolutions for complaints via voice support.- Assist in making or modifying travel reservations as required.- Ensure a seamless customer experience by following up on unresolved issues.- Maintain a professional and empathetic tone during all interactions.Key Highlights:- Voice Process: Rotational shifts.- Shift Timings:- Women: Day shifts only for safety.- Others: Rotational shifts.- Travel Process Expertise: Prior experience in a similar domain will be preferred.Eligibility Criteria:- Excellent communication skills in English - Prior experience in customer service (preferably in travel processes) is an advantage.- Comfortable working 6 days a week with rotational shifts. (ref:updazz.com)

Payroll Type : Permanent