Customer Support Representative

Job Summary: We are looking for a dynamic and confident Customer Support Representative to join our team. The ideal candidate will be able to manage customer inquiries and feedback efficiently and effectively, ensuring customer satisfaction and maintaining a positive company image. Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat in a professional and timely manner
• Address and resolve customer queries, concerns, and complaints with a focus on first-contact resolution
• Collect and manage customer feedback to ensure continuous improvement of services and products
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with other teams to ensure customer issues are escalated and resolved promptly
• Provide clear and concise communication to customers

Requirements:

• Any graduate with strong communication skills (both written and verbal)
• Comfortable interacting with customers in a friendly and professional manner
• Excellent problem-solving abilities
• Confident and proactive in addressing customer concerns
• Previous experience in customer service (preferred but not required)

Key Skills:

• Communication (verbal and written)
• Problem-solving
• Time management
• Customer-focused attitude
• Positive and confident demeanor

Benefits:

• Competitive salary with incentives
• Professional growth opportunities
• Flexible work environment with fixed Sat-Sun off

Job Profile : Customer Support Representative
Industry : Walkin, tech-support