Customer Relationship Executive

Responsibilities: Manage a portfolio of customers and serve as their key point of contact Build and maintain strong, long-lasting customer relationships Understand customer needs and provide appropriate solutions and recommendations Handle customer inquiries, complaints, and escalations in a timely and professional manner Collaborate with cross-functional teams to ensure customer success Identify opportunities to enhance the customer experience and drive customer loyalty Prepare regular reports and maintain accurate customer records
Qualifications: Proven experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving and negotiation skills Ability to multitask and prioritize effectively Attention to detail and ability to follow through Proficient in using CRM software and other relevant tools Ability to work independently and as part of a team Bachelor 's degree in a relevant field is preferred
Job Profile : Customer Relationship Executive
Industry : Others