Desktop Support L1

DT Support L1 Profile
Experience
3 :5 years of relevant experience
Office Time
9:00 AM : 6:30 PM, Mon:Friday. Skeletal support for Saturday
Office Location
CNHi Pune
Skills and
Excellent communication and email writing skill
Manage the engineer teams for all covered technologies
Ability to lead, motivate, and develop people in the competence area
Supervise daily operational activities
Good knowledge of IT operations, in particular IT operational processes and also in this team
Conscious use of assertive, diplomatic, and customer:oriented communication style
Solution focused, constructive, self:managed attitude
Willingness to take ownership for the work of the team
Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team
Strong knowledge on windows servers and client OS
Good knowledge on active directory and domain policies
Knowledge on exchangeO365 environment
Working experience in any ticketing tool (Remedy, Service Now etc.)
Knowledge on asset management activities, IMAC, and hardware break/fix etc.
Properly escalate unresolved issues to appropriate internal teams/Vendor
Problems/Issues/Defects Analysis skill
Good working experience in word, excel, and PowerPoint
Certifications
MCSE/MCPIT/Other server:related certifications, ITIL trained is a plus
Qualifications
Diploma or graduate degree, technical college or some college

Job Type: Permanent