IntouchCX - Customer Service Role - International Non Voice Process (1-5 Yrs) Bangalore (After-Sales/Customer Service)

We are hiring for International Non Voice process, for more job details contact HR The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for : - Providing support and resolve technical issues via email and other electronic communications - Building credibility and trust with the customer by empathizing with their problem in words - Proactively understanding their needs and responding promptly to resolve their issue - Applying advanced troubleshooting techniques to provide unique solutions to the customer s individual needs - Leveraging their experience to provide feedback to the team on how to improve client services - Driving customer communication during critical eventsRemote Requirements :- Maintain a secure, high speed internet connection- Ability to plug in ethernet cable into a modem- Have a dedicated workspace in their homes or remote locations to provide services to the Company- Ability to come into the campus to pick up equipmentEssential Functions :- An obligation to deliver exceptional customer service- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems- Demonstrate empathy and patience to the customer- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followedPerks and Benefits :- 2way cab and food provided- Attractive incentives and attendance bonus is also provided (ref:updazz.com)

Payroll Type : Permanent