Executive - Customer Care - Manufacturing (0-1 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities :- Manage inbound and outbound customer calls in a professional and friendly manner.- Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.- Maintain detailed records of customer interactions, issues, and resolutions.- Collaborate with the team to handle escalations and ensure customer satisfaction.- Assist customers in understanding product offerings and guiding them through the purchasing or service process.- Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.- Provide feedback to management on recurring issues to help improve products and processes.Key Requirements :- Experience Level: Open to Freshers and Experienced Candidates- Minimum Qualification: Bachelor s degree in any discipline.- Strong communication skills, both verbal and written.- Ability to work well in a fast-paced environment and manage time effectively.- Proficiency in customer service software and CRM systems (preferred but not mandatory).- A customer-centric attitude with the ability to empathize with and resolve customer concerns.- Prior experience in a customer service or call center role is a plus but not required.What We Offer :- Competitive salary package ranging from 1.8 LPA to 3 LPA.- Opportunity to work with a leading brand and gain industry knowledge.- Dynamic and collaborative work environment.- Training and growth opportunities for career advancement. (ref:updazz.com)

Payroll Type : Permanent