Baazi Games - Associate - Player Relations (0-5 Yrs) Delhi (After-Sales/Customer Service)

At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think out of- the box and take ownership of opportunities. Just like our games, we are bold and out there in our thinking. Be it boardroom meetings, coffee breaks with colleagues, or a game at the TT table, partnership and teamwork are always by our side. For us, there are no Monday blues or fantastic Fridays. Each day at Baazi Games, we welcome an enthusiastic team that is turbocharged for high performance. We are constantly in power-up mode and chase our goals untamed and unabashed.BAAZI GAMES Platforms-- PokerBaazi.com- SportsBaazi.com- CardBaazi.comJob Description :- Deliver extraordinary customer service by responding to customer concerns regarding customer accounts.- Should have excellent communication and English language skills (written and verbal) with good typing speed.- Process customer requests in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.- Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service always.- Grow and nurture customer relationships in every interaction that results in measurable Customer value.- Document necessary account information and offer custom solutions that benefit the customer.- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.- Balance customer interests with the interests of the company.- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.- Gather relevant information from customers as required and update it accurately to facilitate the decision process.Professional attributes :- Needs proactiveness and anticipation to understand customers problems.- Adaptability to customer s needs and requirements.- Should be a problem solver.Personal attributes:- We are looking for go-getters, with high drive and ownership.- Candidate should have good communication and listening skills.Benefits of working at Baazi- Accelerated Growth - As you perform, you have the opportunity to grow faster than your peers. How? (Trivia: The Gaming Industry is growing at 40% CAGR, and Baazi being a leading player is growing faster than that - More Growth is more opportunity for all. Now you do the math).- Experience faster growth in comparison to other organizations; diligent performers can vouch for promotions and faster growth at Baazi.- Upscale your knowledge by utilizing your time to learn skills that enhance your performance.- Utilize the training framework to learn and grow from myriad optionsDynamic Work Opportunity :- Being driven by innovation, product-led growth strategy & customer experience, you would experience the future by working on cutting-edge technologies & highly creativity-driven bent-of-mind projects.- Gain industry insights and learn from veterans across Tech, Sales, and Marketing verticals.Pursue Excellence and Be a Part of the Big Story: - As you share your vision and express your ideas, you can be a part of the success story.- Experience innovation; propose your ideas for campaigns and Hackathons.- Experience the magic of 1:1 mentorship programs to help you become better at work and in life.- Experience honest communication individually, in your team, across the organization, and externally.- Experience support in challenging the status quo with confidence.- Experience the power of encouragement in the form of rewards and recognition.- Experience empathy where you have your team s back to help you grow.Perks of working @Baazi Baazi encourages a holistic growth environment for all employees to make them good human beings and better at what they do.Healthcare :- Medical insurance for you & your family.- Maternity & Paternity leaves for new parents. (ref:updazz.com)

Payroll Type : Permanent