Flomic Global Logistics - Import Customer Service Role (2-5 Yrs) Delhi NCR (After-Sales/Customer Service)

Key Responsibilities:- Serve as the primary point of contact for customers regarding import shipments and logistics inquiries.- Manage the complete import process, including documentation, customs clearance, and delivery coordination.- Ensure timely and accurate processing of import shipments from the origin to the final destination.- Provide customers with timely updates on shipment status, potential delays, and any issues that may arise during the import process.- Coordinate with customs brokers, freight forwarders, and other stakeholders to resolve any issues related to customs clearance or other regulatory requirements.- Maintain and update import records, including tracking numbers, shipment status, invoices, and any related documentation.- Assist customers in resolving any issues or discrepancies related to pricing, billing, or shipment delays.- Ensure compliance with all regulatory requirements (such as import tariffs, duties, and customs regulations) for smooth customs clearance.- Collaborate with the operations and logistics teams to ensure accurate and efficient movement of goods.- Provide high levels of customer service by offering proactive solutions to meet customer needs and expectations.- Handle inquiries and complaints promptly and professionally, escalating complex issues as needed.- Monitor and track all inbound shipments and ensure delivery deadlines are met.- Assist with the preparation of import quotes and related documentation for customer orders.Qualifications:- Bachelor s degree in Business, Logistics, Supply Chain Management, or a related field (or equivalent experience).- Minimum of 2 years of experience in import customer service, logistics, or supply chain management.- Strong knowledge of import documentation (such as Bills of Lading, Commercial Invoices, Packing Lists) and customs procedures.- Familiarity with customs regulations, duties, tariffs, and import/export compliance.- Excellent verbal and written communication skills, with the ability to interact effectively with clients, suppliers, and internal teams.- Strong organizational skills and attention to detail with the ability to manage multiple tasks simultaneously.- Ability to troubleshoot and resolve issues independently while maintaining a customer-first approach.- Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.- Knowledge of transportation management systems (TMS) or enterprise resource planning (ERP) systems is a plus.Preferred Qualifications:- Certification in import/export procedures or customs brokerage.- Experience working with international customers or freight forwarding companies.- Fluency in additional languages is a plus (depending on your client base). (ref:updazz.com)

Payroll Type : Permanent