Customer Care Executive

Job Title: Customer Care Executive
Location: Noida Sector 62
Job Type: Full-time / Part-time
Salary: 10,000-12,000 As we continue to grow, we are looking for a passionate and customer-focused individual to join our team as a& Customer Care Executive. Job Description:
As a Customer Care Executive, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring they have a positive experience with our company.& Your role will include:

• Handling inbound customer calls, emails, and live chat inquiries.
• Providing accurate information about products, services, and policies.
• Troubleshooting and resolving customer issues or complaints in a timely manner.
• Maintaining detailed and accurate customer records in our CRM system.
• Collaborating with other departments to ensure customer needs are met.
• Ensuring customer satisfaction and striving for a first-contact resolution.
• Escalating complex issues to senior team members or management when necessary.

Qualifications:

• Previous experience in a customer service or support role is preferred.
• Excellent communication skills (both written and verbal)
• Strong problem-solving abilities and a proactive attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Friendly and approachable demeanor with a customer-first mentality.
• Familiarity with CRM software and basic computer applications.
• High school diploma or equivalent (College degree preferred)

Why Join Us?

• Competitive salary and benefits package.
• A collaborative and supportive team environment.
• Opportunities for growth and career advancement.
• Flexible working hours / Remote work options (if applicable)

If you are passionate about providing outstanding customer service and want to be part of a dynamic team, we would love to hear from you! How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you d be a great fit for the Customer Care Executive role. Kindly share your updated CV.
Job Profile : Customer Care Executive
Industry : Diploma, tech-support, work-from-home