Store Manager - Retail Sales - Diamond Jewellery (3-5 Yrs) Bangalore (B2C/Retail/Channel Sales)

Job Title: Store Manager - Lab-Grown Diamond Jewellery RetailLocation: HSR Layout, Bangalore, IndiaCompany Overview:Our client is a dynamic, fast-growing startup that is revolutionizing the jewellery industry with sustainable and stunning lab-grown diamond jewellery. It has already served more than 5000 loyal customers Online & Offline since 2021. We re on a mission to empower customers with innovative designs, ethical choices, and exceptional service.Role Summary:Job Summary: We are looking for a dynamic and customer-focused Store Manager to lead our team, oversee daily operations, and provide a top-tier shopping experience to our customers. The ideal candidate will have a passion for both fine jewelry and sustainability, with a strong background in retail management.You will be responsible for driving sales, managing store operations, and ensuring a memorable shopping experience for our customers. If you have a keen eye for detail, a love for jewelry, and the ability to lead a high-performing team, this role is perfect for you.Key Responsibilities:Leadership & Team Management:- Lead, motivate, and inspire a team of sales associates to achieve sales targets and provide exceptional customer service.- Train, mentor, and develop staff on product knowledge, sales techniques, and customer service skills.- Conduct performance evaluations and provide constructive feedback for team development.- Schedule and manage employee shifts to ensure smooth store operations.Sales & Customer Service:- Drive store sales by implementing effective sales strategies, promotions, and customer engagement.- Provide expert guidance to customers in selecting lab-grown diamonds and jewelry that fit their preferences, budget, and needs.- Develop and maintain long-term customer relationships through personalized service and follow-up.- Handle customer inquiries, concerns, and complaints in a professional and timely manner.Store Operations & Administration:- Oversee all aspects of daily store operations including opening and closing procedures, inventory management, and cash handling.- Maintain a clean, organized, and visually appealing store environment in line with brand standards.- Ensure adherence to company policies, procedures, and safety regulations.- Monitor and maintain inventory levels, conducting regular stock audits and reorders as necessary.- Collaborate with the corporate team to maintain accurate reporting of sales, expenses, and KPIs.Marketing & Brand Representation:- Assist in the execution of local marketing initiatives to promote store events, product launches, and promotions.- Represent the brand at community events, trade shows, and networking opportunities to enhance visibility and customer engagement.- Stay current with trends in the lab-grown diamond and jewelry markets, ensuring that the store offers the latest collections and innovative designs.Financial Management:- Achieve and exceed store sales targets while managing operational costs to meet budgetary goals.- Assist in forecasting and managing the store s financial performance, including profit margins and cost control.- Prepare daily, weekly, and monthly sales reports and provide insights on performance trends.Qualifications:- Experience: Minimum of 3-5 years of retail management experience, preferably in the luxury goods or jewelry sector.- Knowledge: Strong understanding of lab-grown diamonds, jewelry trends, and customer preferences. A background in fine jewelry or diamonds is a plus.- Leadership: Proven ability to lead a team, inspire motivation, and foster a positive, results-driven work environment.- Customer Service: Exceptional customer service skills with the ability to build rapport and provide personalized recommendations.- Communication: Strong verbal and written communication skills, with the ability to interact confidently with customers, staff, and corporate teams.- Organizational Skills: Ability to manage multiple tasks and priorities while ensuring attention to detail.- Tech-Savvy: Proficiency in POS systems, inventory management softwareWhy Join Us?- Competitive salary and opportunity to grow fast.- A collaborative and empowering work culture.- Attractive incentives & Yearly bonus- Work from home program (ref:updazz.com)

Payroll Type : Permanent