Customer Support Executive

& & & & & & & Understand OMSGuru platform and it s functioning thoroughly& & & & & & & & Support our existing clients via Chat, Phone, Email & Tickets.& & & & & & & & Help onboard new clients onto our system& & & & & & & & Respond promptly and professionally to customer inquiries in person, by telephone, or by email& & & & & & & & Maintain an updated knowledge of the organization 's products, services, and customer service policies& & & & & & & & Explain simply and clearly in response to customer questions and check for customer understanding an acceptance& & & & & & & & Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits& & & & & & & & Assist clients by demonstrating the use of goods and programs and answering any questions they may have.& & & & & & & & Establish and maintain good rapport with customers by using positive language and anticipating their needs.& & &
Job Profile : Customer Support Executive
Industry : bsc-bca-bbm, tech-support