Members Success Specialist - Financial Services (3-8 Yrs) Gurgaon/Gurugram ()

We are Hiring for Members Success Specialist - Guiding members through account set-up, product queries, transaction issues and any other challenges they may face- Educating members on our tools and features to enhance adoption and retention- Collaborating with the rest of the team on new member-centric initiatives- Attending to issues faced during the member lifecycle- Delivering a WOW member experience every time- Support members via the in-app chat service, emails and over the phone throughout the member journey, particularly during the MVP launch phases- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating toappropriate teams and individuals as required- Address member complaints in a compassionate and patient manner- Strive to achieve high member satisfaction by going above and beyond- Motivate and encourage members across the member journey to maximize member satisfaction. Identify any concerns by asking relevant questions and escalating to management/other teams where necessary- Continuously improve the member support process using insight into the overall experience, tracking feedback, and providing such in a team meeting. Work on ensuring quick response time,and ensure a stellar member experience.We are hiring Physicaly Disabled Candidates for this role Candidates having experience in Above mentioned domain can share CV or call directly at 9540850388 (ref:updazz.com)

Payroll Type : Permanent