Team Leader - Telecalling - Life Insurance (4-8 Yrs) Chennai (Telesales/Inside Sales/BPO)

Duties & Responsibilities :- Need to handle own team of 15 Tele-callers.- Manage day-to-day activities of the team & their performance - Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members.
-Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers.
-Empowering team members with skills to improve their confidence, product knowledge, and communication skills.- Ensures staff meets daily Sales Targets.- Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.- Motivating the team to achieve Team & Organizational goals.
-Developing and implementing a timeline to achieve targets.
-Conducting /facilitating training for team members to maximize their potential.- Conducting weekly performance reviews.- Creating a pleasant working environment that inspires the team- Years of Experience : Minimum of 4 years of experience in Sales BPO (with 2 years in Team Handling role).
-On-the-job training.
-Excellent communication skills.
-Confidence and with strong negotiating skills.
-Computer literate.
-Strong organizational skills to give the team direction.
-Preferred from inbound sales call center only with Life Insurance Experience (ref:updazz.com)

Payroll Type : Permanent