Customer Success Executive

Skills and Expertise& At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success & Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, & we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.& & Expectations from successful candidates are: & 1.& & & & & Eagerness to learn about the company 's products and their capabilities.& 2.& & & & & Ability to manage high volume of inbound customer queries.& 3.& & & & & Technical aptitude and the ability to understand and explain complex concepts in simple terms.& 4.& & & & & Ability to empathize with the customer and high customer centricity.& 5.& & & & & Knowledge of other regional languages is helpful if the company works within the country.& & Responsibilities:& & & & & & & & & Provide technical support and ad-hoc training to customers who use the company s product, replying to inbound queries. & & & & & & & & Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. & & & & & & & & Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. & & & & & & & & Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred Qualification & & & & & & & & Undergraduate/Postgraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM). & & & & & & & & 50% cutoff 10th, 12th and Graduation. & & & & & & & & No backlogs and Gap years during education &
Job Profile : Customer Success Executive
Industry : MBA, tech-support