Business Sys. Analysis Senior Analyst

Job Dutiesand Responsibilities:
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Responsible for business analysis, troubleshooting and resolution of requests and incidents while adhering to departmental procedures.
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Responsible for data analysis and provide insights on the data to the customers.
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Communicate directly with customers, provide needed information and details on the assigned tasks.
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Use issue and request management application to record, track progress and milestones.
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Collaborate with the various teams (i.e., business, development and QA) to ensure that tasks are handled and brought to closure in an efficient and timely manner.
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Gains an in:depth understanding of application functionality and the business processes supported by these applications.
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Understand and meet the customer and senior management expectation on the delivery of the assigned tasks and keep them updated.
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Provides knowledge transition and training on supported applications to other team members when needed.
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Conduct business in a professional and ethical manner to reinforce goodwill and profitability for the company.
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7:8 years ' experience in business analysis, application support, system analysis with an understanding of software development lifecycle.
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Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem:solving skills.
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Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members.
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Clear and concise documentation skills.
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Excellent organizational, communication, comprehension, follow through, and documentation skills are required
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Willingness to learn and adapt to new skills/technology.
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Assume initiative and ownership of tasks assigned.
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Focus on providing exceptional customer service.
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Successful candidate must work well in a group, as well as alone and unsupervised.
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Good time management skills are required to keep up with a tasks and requests from customers.
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Basic SQL querying/scripting a plus
Basic Qualifications:
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3:5 years of experience as aBusiness Analyst
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3:5 years of experience in PL/SQL
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3:5 years of experience in Insurance Industry
Job Type: Permanent