Associate - Customer Support (2-5 Yrs) Pune (After-Sales/Customer Service)

The Role: - Serve as the main point of contact in all matters related to client concerns and needs- Build and strengthen client relationships to achieve long-term partnerships- A quick learner for developing a thorough understanding of product features and offerings.- Manage the technical implementation of new products and integrations with large organizations.- Identify key technical strategies to unlock business value for clients by partnering with customers.- Be the internal advocate and voice of the client in the organization due to periodic engagements with customers.- Onboard customers and set them up to use the product.- Provide training related to the product and its new features to customers.- Educate customers about new use cases that are getting supported by the product.- 2-3 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams.- Working technical knowledge of industry-standard practices for implementing API, and SSO authentication.- A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus.- Excellent written and verbal communication skills.- Should be a good listener and can put themselves in the customer s shoes to get an understanding of the requirements.- Should be a quick learner.- Should have problem-solving skills in the technical and interpersonal areas.- Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals.- Excellent customer engagement and management skills- Quick to adapt to new customer requirements, new features/enhancements, and product directions. (ref:updazz.com)

Payroll Type : Permanent