Wanted Customer Care, Chennai

We are looking for an experienced and enthusiastic Female - Customer Care Representative with 2 3 years of work experience to join our dynamic team.
In this role, you will be the first point of contact for our customers, ensuring their queries are resolved efficiently and professionally. You will handle a variety of tasks, including responding to inquiries via phone, email, and chat, assisting with product and service-related concerns, and managing order placements, modifications, and account-related queries.
Your ability to address complaints with empathy and provide effective solutions will be instrumental in delivering a seamless and satisfying customer experience.
In addition to customer interactions, you will play a vital role in maintaining accurate records, gathering feedback to improve services, and collaborating with internal teams to resolve recurring issues. Leveraging your experience, you will contribute to the team by mentoring junior colleagues and sharing best practices.