Zell Education - Customer Success Executive (0-4 Yrs) Mumbai (After-Sales/Customer Service)

The Zell Story :Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We re dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.For more information about Zell, please visit - join us, if you are passionate about customer success and helping students achieve their learning goals in the field of Finance and Accounting.Roles & Responsibilities:- Training and on-boarding of students post sales- Delivering prompt, efficient and friendly responses to students across various channels- Initiate regular calls with the students to track their progress- Proactively manage the success of the assigned students and identify/develop upselling opportunities- Build a solid and lasting relationship with the customers- Perform any other tasks required to ensure customer satisfaction- Act as customer s voice for Zell s internal teams and work with relevant teams to improve product and services basis feedback received from the studentsWho are we looking for?- Minimum 1 year of experience in customer success role.- Excellent written and verbal communication skills- Strong sense of responsibility and ownership- Experience in handling challenging situations and demonstrated capabilities of winning them over- Have strong empathy for customers and a passion for customer success- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day) (ref:updazz.com)

Payroll Type : Permanent