Executive - Customer Service - Dental Lab (2-5 Yrs) Mumbai (After-Sales/Customer Service)

Customer Service Executive (CRM Executive) - Female Candidates OnlyClient Name : Illusion Dental Lab Pvt LtdLocation : Mira Road, MumbaiShift Timings : Morning ShiftWorking Days : Monday to SaturdayExperience Required : 2 YearsNumber of Positions : 2Responsibilities :- Customer Interaction : Listen to and resolve customer concerns, questions, and complaints.- Communication : Maintain positive customer interactions across different communication channels.- Case Conversion : Effectively convert cases and promote the product and company.- Product Recommendation : Suggest products that meet customer needs.- Escalation : Refer complex issues and questions to managers when necessary.- Task Management : Complete tasks within assigned SLA s.- Support : Provide support through email, chat, and phone calls.- Customer Satisfaction : Ensure exceptional service and maintain healthy client relationships..Required Skills :- Experience : Handling inbound customer service calls.- Education : Minimum qualification of HSC or higher.- Multi-tasking : Ability to handle different communication channels simultaneously.- CRM Skills : Proficient in Customer Relationship Management.- Case Conversion : Effective at converting inquiries into satisfied customers.- Problem-solving : Strong abilities to resolve issues.- Task Prioritization : Ability to meet deadlines and manage tasks efficiently.- Communication : Excellent phone etiquette, active listening, and strong verbal communication.- Learning and Decision-making : Quick learner with good decision-making skills.- Conflict Resolution : Excellent at handling escalations and conflicts.- Technical Skills : Knowledge of dialer systems, CRM, and basic computer applications.- Language Skills : Fluent in English, Hindi, and Marathi. (ref:updazz.com)

Payroll Type : Permanent