Zocket - Executive - Customer Retention (1-3 Yrs) Chennai (After-Sales/Customer Service)

About Zocket :Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether it s executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.Position Overview :As a Customer Retention Executive at Zocket, you ll play a pivotal role in ensuring our customers achieve their marketing goals and continue to find value in our AI-powered solutions. You will lead the charge in onboarding new customers, identifying upselling and cross-selling opportunities, and nurturing long-term relationships to keep our customers engaged and satisfied.What You ll Do :- Facilitate a seamless onboarding experience for new customers, helping them integrate and maximise the benefits of Zocket s AI modules.- Identify opportunities to expand customer usage of our AI suite, recommending additional modules that enhance their advertising strategies and results.- Cultivate strong, lasting relationships with our customers through personalised interactions and proactive engagement.- Develop and implement creative strategies to boost customer retention, leveraging our suite of AI tools to drive ongoing value.- Gather and analyse customer feedback to inform product improvements and tailor retention strategies to meet their evolving needs.- Address and resolve customer issues with efficiency and empathy, turning challenges into opportunities for exceptional service.- Partner with sales, marketing, and product teams to ensure a unified approach to customer success and retention.What We re Looking For :- Relevant experience in customer service, customer success, or a similar role, with a focus on onboarding, upselling, and retention in a tech-driven environment.- Outstanding communication and relationship-building skills, with the ability to influence and engage customers effectively.- Proven ability to identify and act on upselling and cross-selling opportunities within a complex product suite.Why Zocket?- Join a fast-paced, innovative team where your ideas and contributions have a significant impact.- Be part of a rapidly growing company with ample opportunities for professional development and career advancement.- Enjoy flexible work arrangements and a supportive, collaborative environment.Work with state-of-the-art AI tools and contribute to shaping the future of digital advertising. Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether it s executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses. (ref:updazz.com)

Payroll Type : Permanent