Customer Support Role - IT (0-2 Yrs) Delhi NCR/Gurgaon/Gurugram/Mumbai (After-Sales/Customer Service)

RESPONSIBILITIES- Listening to our B2B Customer s concerns and handling product related complaints or queries on TAT basis.- Contribute ideas to resolve customer problems to improve productivity.- Maintain and update customer documentation as needed.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Actively listen to the concerns with a Solution Oriented approach.- Manage transactions over CRM.KEY REQUIREMENTS :- Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.- Smart Freshers good with Communication skills can apply.- Active Listener.- Must be proficient in any of the above mentioned languages along with English.- TAT oriented approach.- Good working knowledge with Microsoft Excel or Microsoft Suite.- Excellent communication and interpersonal skills. (ref:updazz.com)

Payroll Type : Permanent