Manya Dental Clinic - Manager - Customer Experience (0-3 Yrs) Bangalore (After-Sales/Customer Service)

1. Appointment and Scheduling Support- Manage patient appointments efficiently to minimize waiting times.- Coordinate with doctors and other staff to ensure timely care.2. Patient Experience Management- Greet and assist patients during their visits to the facility.- Ensure smooth patient onboarding, including registration and orientation.- Educate patients about the services, facilities, and preventive care offered.- Address and resolve patient concerns, complaints, and feedback promptly.- Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.3. Communication and Coordination- Provide clear communication regarding appointment scheduling, test results, and follow-up care.- Ensure patients understand treatment plans, billing details, and healthcare processes.- Train the supporting staff of respective branches to drive seamless experience at allotted branches.4. Data Management and Reporting- Maintain accurate records of patient interactions, complaints, and feedback.- Generate regular reports on patient satisfaction metrics and suggest improvements.5. Business Development Support- Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.- Build long-term relationships with patients to encourage loyalty and referrals.- Own and drive conversion, completeness and revenue target for allotted branches. (ref:updazz.com)

Payroll Type : Permanent