Customer Success Advisor

Company Description
Hiring for our BPO client for Pune location
Job Description
Designation : Advisor / Customer Success Advisor
Process : Inbound / Outbound ( Voice Process )
Location: Pune, Maharashtra
About the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process .
Whether you 're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we 'd love to hear from you!
Position: Sales / Insurance Advisory / Customer Support Open to language profiles as well - Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese,Gujarati.
Roles and responsibilities :
Working effectively in a fast-paced environment
Using assigned software and tools to manage customer interactions and data
Adhering to company policies and procedures
Maintaining a professional and courteous demeanor at all times
Providing information about insurance products
Processing insurance applications or claims
Answering customer questions about insurance policies
Handling inbound and outbound calls (depending on LOB)
Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information
Providing accurate and timely information to customers
Troubleshooting problems and guiding customers through solutions
Maintaining records of customer interactions
Escalating unresolved issues to the appropriate department
What We Offer:
Salary: Freshers - up to 21,500 CTC Experienced - up to 40,000 CTC
Location: Pune, Maharashtra
Qualifications: Graduation is mandatory Interview schedule:
Shift timings: Monday to Saturday, 10 AM to 5 PM
Qualifications
Graduation in any field
Additional Information
Nice to have
Good verbal and written skills.
Good Communication and Interpersonal skills
Domain Knowledge.