Customer Services Agent /Sr. Customer Service Agent Live Chat

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Responsibilities:

You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.&

Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.&

Take end to end ownership of the customer s issue and follow through commitments.&

Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.&

Use simple language which is clearly understood by the customer.&

Adhere to work schedule & thereby contributing to operational efficiencies. Meet & maintain work ethics in congruence with organizational compliance

Skills & Competency Requirement&

Excellent communication skills, written and verbal&

Listening skills - being attentive, patient and listening without interrupting&

Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles&

Being persuasive and diligent&

Achievement Orientation. Takes responsibility and stays focused on self-performance&

Ability to work within a team and building relationship with customers and team members&

Listens and responds appropriately to other team members ideas&

Problem Solving Skills. Build a logical approach to address problems.&

Basic levels of computer proficiency&

Working knowledge of MS Office applications like Word & Excel

Job Profile : Customer Services Agent Sr Customer Service Agent Live Chat
Industry : bsc-bca-bbm, tech-support

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About Employer

Freshersworld (Registered since June-2017)

Client Of Cocoa Cloud - Top MNC

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