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Required Team Lead - Gurgaon

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
We are seeking an experienced Team Lead to manage a team of customer service representatives handling inbound calls from international customers. The ideal candidate will have a proven track record of leading a team, resolving customer queries, and promoting products/offers/services.
Key Responsibilities:
- Handle customer inbound calls and resolve queries efficiently
- Provide information about products, offers, and services to customers
- Lead and manage a team of 15 agents, providing guidance and support
- Ensure team performance meets or exceeds set targets and standards
- Analyze customer feedback and implement process improvements
Requirements:
- Minimum 3 years of experience as a Team Lead in an international voice process/BPO setup
- Proven experience in managing a team of 15 agents
- Experience in handling international customer inquiries and resolving issues
- Strong communication, leadership, and problem-solving skills
- Physical disabilities are welcome; we are an equal opportunities employer

If you 're a motivated and customer-focused individual looking for a challenging role, please apply

Job Profile : Team Lead
Industry : MBA, bsc-bca-bbm, tech-support
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Freshersworld (Registered since June-2017)
Shourya Global Consultant
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