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Customer Support Service

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description


Customer Support Service

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
Skills :

  • Good communication skills.

  • IT industry knowledge.

  • Excellent knowledge of Excel

Job Profile : Customer Support Service
Industry : bsc-bca-bbm, tech-support
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Freshersworld (Registered since June-2017)
Client Of HR Tech
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