CAMPAIGN MANAGER - Amazon Bangalore

Job Description for Content Writer & Team Lead - Telecallers:Position: Content Writer & Team Lead - TelecallersJob Summary:We are currently seeking a versatile and experienced professional to join our team in the role of Content Writer & Team Lead - Telecallers. This unique position requires a candidate who can fulfill dual responsibilities of content creation and leading a telecalling team. The ideal candidate should possess exceptional writing skills, creativity, and leadership abilities.Responsibilities:Content Writer:- Create compelling and engaging content for various platforms such as websites, blogs, social media, email campaigns, and marketing materials.- Conduct thorough research on industry-related topics to ensure accuracy and relevance of content.- Optimize content for search engines (SEO) by incorporating relevant keywords and phrases.- Collaborate with marketing and design teams to develop content strategies and maintain brand consistency.- Proofread and edit content to ensure grammar, style, and formatting accuracy.- Stay updated with industry trends and suggest innovative content ideas.- Meet project deadlines and handle multiple assignments simultaneously.Team Lead - Telecallers:- Lead and supervise a team of telecallers to achieve sales targets or provide excellent customer service.- Set performance goals and objectives for the team and individual team members.- Monitor and evaluate team members ' performance, providing coaching and feedback.- Conduct regular team meetings to communicate goals, updates, and best practices.- Develop and implement training programs to enhance the team 's skills and knowledge.- Ensure adherence to scripts, call quality standards, and company policies.- Handle escalated customer issues and complaints, ensuring prompt resolution and customer satisfaction.- Generate reports on team performance, including key metrics and achievements.- Foster a positive team culture, motivate team members, and encourage professional growth.Requirements:- Proven work experience as a Content Writer, Copywriter, or similar role.- Excellent writing and editing skills with impeccable grammar and attention to detail.- Strong research skills and ability to present complex information in a clear and concise manner.- Proficiency in SEO and content optimization techniques.- Familiarity with content management systems (CMS) and basic knowledge of HTML.- Proven experience in leading and managing a telecalling team.- Excellent communication and interpersonal skills.- Strong leadership and motivational abilities.- Ability to set and achieve targets and drive results.- Flexibility to handle dual responsibilities effectively.Note: This position combines the roles of a Content Writer and a Team Lead for Telecallers to ensure efficient utilization of resources and effective management within a single vacancy. Mahadevapura, Bengaluru