Customer Service/International Voice Process (0-3 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Job Title : Customer Support Executive (International Voice Process)Location : BangaloreJob Type : Full-Time Shift : Night ShiftsJob Summary :We are seeking energetic and customer-oriented professionals to join our International Voice Process team. As a Customer Support Executive, you will be responsible for providing high-quality support to international customers via phone calls. You will handle customer inquiries, resolve issues, and provide solutions while maintaining excellent customer service standards.Key Responsibilities :- Handle inbound and outbound calls from international customers.- Respond to customer inquiries regarding products, services, or account issues.- Provide accurate and detailed information to customers.- Resolve customer complaints efficiently and courteously.- Identify customer needs and offer appropriate solutions or escalate issues to the appropriate department.- Maintain customer records by updating account information.- Adhere to company policies and procedures while ensuring quality and compliance in all interactions.- Meet performance targets including call handling time, customer satisfaction, and issue resolution.- Work in a team environment to achieve individual and team goals.- Maintain a positive and professional demeanor in all interactions.Skills and Qualifications :- Experience : 0-3 years of experience in a customer support or voice process role (International experience preferred).- Education : High School Diploma or equivalent; a degree in any field is a plus.- Communication Skills : Exceptional verbal communication skills in English with a neutral accent. Proficiency in other languages (e.g., Spanish, French) is a plus.- Technical Skills : Basic computer knowledge and familiarity with CRM systems.- Customer Focus : Strong problem-solving skills with a customer-first approach.- Adaptability : Ability to work in rotating shifts, including night shifts, weekends, and holidays.- Attention to Detail : High attention to detail with the ability to multi-task efficiently.- Soft Skills : Strong interpersonal skills, patience, empathy, and the ability to handle difficult conversations.Benefits :- Competitive salary with performance-based incentives.- Comprehensive training and development programs.- Health insurance and other benefits.- Opportunity to work in a global environment.- Career growth and advancement opportunities.This job description can be customized according to the specific needs of the organization or the industry it operates in. (ref:updazz.com)

Payroll Type : Permanent