Chat Support Staff - Computer

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Needed chat support staff for order taking from buyers on whatsapp web.& English is must. Computer knowledge is must. Training will be provided.& Needed only female staff. Timings 11 am - 7 pm. Tuesday - Sunday. Monday holiday.

Responsibilities:

Respond to customer inquiries via chat in a timely and professional manner.

Resolve customer issues and complaints with appropriate solutions and alternatives.

Maintain up-to-date knowledge of company products and services.

Document and update customer records based on interactions.

Collaborate with other departments to address and resolve customer issues.

Monitor and prioritize chat requests to ensure swift response times.

Provide feedback to improve customer service processes and systems.

Qualifications:

High school diploma or equivalent; college degree preferred.

Previous experience in customer service or a related field preferred.

Excellent communication and problem-solving skills.

Ability to multitask and manage time effectively.

Knowledge of customer service practices and principles.

Strong attention to detail and analytical skills.

Tech-savvy with the ability to navigate through multiple systems and platforms.

Job Profile : Chat support staff - Computer
Industry : tech-support

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About Employer

Freshersworld (Registered since June-2017)

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