Executive - Customer Support (1-8 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

- Customer Assistance : Provide timely and effective support to customers via phone, email, and chat, ensuring a positive customer experience.- Issue Resolution : Diagnose and resolve customer issues efficiently, escalating complex problems to higher-level support when necessary.- Product Knowledge : Maintain up-to-date knowledge of company products and services to assist customers accurately and provide tailored solutions.- Documentation : Record customer interactions and transactions in the CRM system, ensuring all information is accurate and up to date.- Feedback Management : Gather customer feedback to identify trends and areas for improvement in service delivery.- Collaboration : Work closely with team members and other departments to resolve customer issues and enhance the overall customer experience.- Performance Metrics : Meet or exceed individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.- Training and Development : Participate in training programs and workshops to enhance skills and knowledge related to customer service and product offerings. (ref:updazz.com)

Payroll Type : Permanent