Executive - Telecalling Operations (0-4 Yrs) Tamil Nadu/Nagercoil,Kanyakumari (Telesales/Inside Sales/BPO)

Job Title:Telecalling Operation ExecutiveJob Description:The Telecalling Operative Executive will make outbound calls to customers, answer queries, provide information about products and services, and achieve pre-defined sales or customer service goals. This job needs good communication skills, persuasion, and a customer-centric attitude.Key Responsibilities:Outbound and Inbound Calling:- Call to outbound customers; either new or current, for the purposes of alerting them of products, services, or offers.- Handle inbound calls, address customer inquires, and resolve issues satisfactorily.- Lead generation and conversion- Identify and generate leads through telecalling activities.- Explain the product features and benefits to convert inquires into sales.Customer Engagement:- Maintain a polite, enthusiastic, and professional tone while talking to the customers.- Build rapport to enhance customer experience and loyalty.Data Management:- Update the client s details and feedback on the CRM system.- Maintain records of discussions and follow-ups.Target Achievement:- Work towards achieving daily, weekly, and monthly call and sales targets.- Take performance review, training, and productive outcomes on job duties at work.Complaint Resolution- Handle complaints from customers, and refer complicated issues to a supervisor for resolution.Compliant:- Follow company policies and regulatory guidelines in making calls.Skills & Qualifications:Educational QualificationHigh school diploma or equivalent. Any field degree is a plus.Experience:- 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered.Key Skills:- Good verbal communication in English and regional languages. Persuasive and negotiation skills. (ref:updazz.com)

Payroll Type : Permanent