Manager - Customer Support (3-7 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Responsibilities:- Improve customer service experience, create engaged customers and facilitate organic growth- Take ownership of customers issues and follow problems through to resolution- Set a clear mission and deploy strategies focused towards that mission- Develop service procedures, policies and standards- Keep accurate records and document customer service actions and discussions- Analyse statistics and compile accurate reports- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment- Keep ahead of industry s developments and apply best practices to areas of improvement- Control resources and utilise assets to achieve qualitative and quantitative targets- Adhere to and manage the approved budget- Maintain an orderly workflow according to priorities (ref:updazz.com)

Payroll Type : Permanent