Area Service Manager (5-10 Yrs) Pune (After-Sales/Customer Service)

We are seeking a highly motivated Area Service Manager to oversee service operations for our automobile and EV (2W) division in Pune. The ideal candidate will have a strong background in the automobile or electric vehicle industry and will be responsible for managing the service network, ensuring customer satisfaction, and driving after-sales performance in the region.Key Responsibilities:- Manage service operations and ensure high standards of customer satisfaction- Oversee and improve service processes, including troubleshooting, repairs, and maintenance- Develop and maintain a strong service network in the assigned area- Coordinate with dealers and service centers to ensure smooth and efficient service delivery- Monitor and analyze service performance metrics and take corrective actions as needed- Ensure compliance with company policies and industry standards- Train and support service staff to enhance service quality and technical expertise- Handle customer complaints and provide resolutions in a timely manner.Skills & Qualifications:- 5-10 years of experience in the automobile or EV (2W) industry- Strong knowledge of after-sales service operations- Excellent leadership and communication skills- Ability to manage multiple service centers and a large team- Strong analytical skills to monitor service performance- Customer-focused mindset with a passion for delivering excellent service- Bachelor s degree in Mechanical Engineering or a related field preferred. (ref:updazz.com)

Payroll Type : Permanent