Customer Relationship Management Role (8-9 Yrs) Hosur (After-Sales/Customer Service)

We are seeking an experienced CRM professional to join our team in Hosur. The ideal candidate will have a deep understanding of customer relationship management strategies and practices, along with a proven track record of enhancing customer engagement and satisfaction.Key Responsibilities:- Develop and implement CRM strategies to improve customer acquisition, retention, and loyalty.- Analyze customer data and insights to identify trends and opportunities for growth.- Collaborate with cross-functional teams to ensure alignment of CRM initiatives with business goals.- Manage the CRM system, ensuring data integrity and effective utilization of CRM tools and technologies.- Design and execute customer engagement campaigns, measuring their effectiveness and optimizing as needed.- Provide training and support to staff on CRM processes and best practices.- Monitor and report on CRM performance metrics, making recommendations for improvements.Qualifications:- Bachelor s degree in Business Administration, Marketing, or a related field.- 8 years of experience in CRM management or related roles.- Strong knowledge of CRM software and tools (e.g., Salesforce, HubSpot).- Excellent analytical and problem-solving skills.- Strong communication and interpersonal skills.Key Skills:- Customer Relationship Management (CRM)- Data Analysis- CRM Software Proficiency- Campaign Management- Performance Monitoring- Training and Support (ref:updazz.com)

Payroll Type : Permanent