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Technical Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Dear Job Seekers
Opening for& Technical Support Executive

  • Answering customer inquiries and listen to their problems/asks
  • Troubleshooting customer reported problems Remote support and On-site support.
  • Identifying root causes for the problems and taking corrective and preventive steps.
  • Installation of OS and software.
  • Providing training to the customer on software and solutions.
  • Product demonstration to customers.
  • Generating problem reports, logging issues, escalation of critical issues.
& Required Skills:
  • Good reasoning and analytical skills
  • Good listening skills
  • Good understanding of computer systems and networks
  • Excellent problem-solving and communication skills
  • Ability to explain technical concepts to non-technical users
  • Strong customer service orientation
  • Patience and empathy when dealing with customer issues

Job Profile : Technical Support Executive
Industry : tech-support
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About Employer
Freshersworld (Registered since June-2017)
Star Secutech Private Limited
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