Operations Specialist I

Department : Global IT Operations (GITO) GBS
Are you passionate about IT infrastructure and security? Do you have a knack for managing large:scale IT projects and ensuring compliance with global standards? If so, we want you to join our Global IT Operations (GITO) team as an Operations Specialist I at Novo Nordisk. Read more and apply today for a life:changing career.
The position
In this role you will act as a Subject Matter Expert (SME) with colleagues in India, Denmark and US, ensuring daily operations of Backup services across all PSnet (Product Supply Network) domains globally, providing advanced troubleshooting, while focusing on agile implementation and simplifying operations.
As an Operations Specialist I at Novo Nordisk, you will have the following responsibilities:
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The position is responsible for defining, building, and operating the Backup and Data Protection service, ensuring global technical operational support for PSnet (Product Supply IT).
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The role ensures a standardized IT infrastructure platform, fostering strong relationships with stakeholders, service owners, end users, and IT suppliers, while managing daily operations in compliance with global IT frameworks.
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Key responsibilities include managing ITIL processes (Incident, Problem, Change, Release, and Configuration), participating in audits, and ensuring compliance with security standards.
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Independently analyze, solve, and correct issues in real time, providing problem resolution end:to:end.
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The position supports the planning, execution, and delivery of global IT projects, ensuring effective stakeholder communication, technical deliveries, and alignment with IT infrastructure and security goals.
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Vendor management and collaboration are essential to resolve issues, improve service, and implement corrective actions, ensuring the successful execution of technical projects and operational tasks.
Qualifications
To be successful in this role, you should have:
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A Master 's degree or relevant technology experience, along with high:level technical certifications, and 10 years of experience in IT Infrastructure Operations and Technical Services. Additionally, 5 years of relevant technical IT infrastructure experience from an international service or consultancy firm.
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Professional:level certifications in backup or related data protection areas, along with a solid understanding and hands:on experience in backup and data protection operational support.
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Extensive knowledge and hands:on experience in trouble:shooting Backup issues in tandem with Network/Application/Windows Operating system issues.
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Work experience and strong knowledge in infrastructure qualification and compliance requirements in the pharmaceutical industry. GxP knowledge is an advantage, along with experience in supporting CFR 21 Part 11 validated systems.
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Solid understanding and hands:on experience with data restores and backup procedures across multiple platforms. Strong expertise in Physical and Virtual Desktop Infrastructure (VDI) environments, as well as with storage devices such as EMC Data Domain and EMC Isilon.
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Strong understanding of vaulting, storage unit management, and VMware query:based backups, along with a solid grasp of TCP (Transmission Control Protocol)/IP(Internet Protocol) networking, Active Directory (AD), Domain Name System (DNS), Simple Mail Transfer Protocol (SMTP), Network Time Protocol (NTP), Internet Message Access Protocol (IMAP), and Simple Network Management Protocols (SNMP).
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Self:managed with a strong personal drive and coaching skills. Demonstrates the ability to work well within a team, engaging with peers and colleagues to deliver excellent performance and results, including continuous improvement.
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Strong communication skills, with the ability to engage and communicate effectively with global
Job Type: Permanent