Executive - Customer Experience - ECommerce (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

As a Customer Experience Executive, you will be the primary point of contact for customers, ensuring a smooth and satisfying experience throughout their journey. You will handle customer inquiries, resolve issues, and contribute to improving the overall customer experience by collaborating with cross-functional teams. Your role is key in enhancing customer satisfaction and loyalty in a fast-paced e-commerce environment.Key Responsibilities :- Handle customer inquiries, complaints, and feedback through various communication channels (phone, email, chat, etc.).- Provide accurate and timely responses to resolve customer issues effectively.- Collaborate with internal teams such as logistics, operations, and sales to ensure seamless order fulfillment and issue resolution.- Monitor customer satisfaction levels and provide actionable insights for improving the customer experience.- Assist with tracking orders, refunds, and exchanges, ensuring a hassle-free process for customers.- Proactively address any delays, product issues, or discrepancies, and follow up until resolved.- Stay up-to-date with product and service offerings to provide informed recommendations to customers.- Support marketing initiatives by providing feedback from customers and helping with customer outreach campaigns.Skills Required :- Excellent communication and interpersonal skills to manage customer interactions professionally.- Problem-solving abilities with a customer-first mindset.- Strong organizational and multitasking skills to handle multiple customer queries simultaneously.- Basic understanding of e-commerce operations and customer service workflows.- Proficiency in MS Office, CRM tools, and other customer support platforms.- Ability to work in a fast-paced environment with attention to detail. (ref:updazz.com)

Payroll Type : Permanent