Manager - Teacher Engagement - EduTech (2-5 Yrs) Mumbai (After-Sales/Customer Service)

Mandatory Skills :Relationship Manager, Teacher Management, Communication Skills, MS Office, Customer Satisfaction, Multi-Tasking, Project Management, TeachingAdditional Skills :Problem Solving Skill, Customer Relationship TrainingJob Description :- Be accountable for the entire Relationship Manager of a growing business :- Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.- He/She should be patient, empathetic, and passionately communicative.- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.- Make daily trackers for teacher operations team as well as manage daily in bound/outbound email flow.- The Relationship Manager will be required to communicate with customers via phone and email.- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.- Contributes to team effort by accomplishing related results as needed.Additional Information :Required Skills :- Excellent communication and interpersonal Skills - Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
-Customer Satisfaction Focus: Ability to listen and active problem-solving skills - Multi-tasking - Project management : Remarkable detail orientation for making accurate trackers - Database management : Quick query response and resolution. Ability to analyse large amounts of data Operations Experience : - Role requires an analytical, structured, detail-obsessed approach since the company s scale will expand from recruiting 10,000 to 1 million students in very short time.
-Competent time management skills - Self-motivated- Fast paced career path.Primary Responsibilities :- Train teachers on WhiteHat Jr. platform end to end and make them Go Live over platform - Continuously engage with teachers to ensure high productivityReporting Team :Reporting Designation : Manager - Teacher Engagement (Mgr.Teach.Eng)Reporting Department : Teacher Engagement (DLVR. OPS. Teach Engmt.)Required work experience :Years of experience : 2 to 5Role : Customer EngagementKey Performance Indicators : Increase NPS and Reduce TATRequired Competencies : Customer Handling / Problem Solving (ref:updazz.com)

Payroll Type : Permanent