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Required Business Telecaller - Nagercoil

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Responsibilities :
  • Outbound and Inbound Calls :
    • Make cold calls to potential customers.
    • Handle incoming inquiries from customers regarding products, services, or solutions.
  • Lead Generation and Conversion :
    • Identify potential sales opportunities.
    • Convert leads into confirmed sales by understanding customer needs and offering tailored solutions.
  • Product/Service Knowledge :
    • Stay updated on the company s products, services, and promotions.
    • Explain product features, benefits, and pricing effectively to customers.
  • Sales Targets :
    • Meet or exceed daily, weekly, and monthly sales goals.
    • Track progress using tools like CRMs (Customer Relationship Management software).
  • Customer Relationship Management :
    • Maintain and update customer databases with accurate information.
    • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Problem-Solving :
    • Address and resolve customer complaints or objections.
    • Collaborate with other teams to provide solutions to customer issues.
  • Documentation and Reporting :
    • Document all call details, outcomes, and feedback.
    • Prepare reports on sales, call volumes, and conversions.
  • Adherence to Scripts and Policies :
    • Follow pre-defined call scripts while personalizing communication to customer needs.
    • Comply with company policies, legal requirements, and ethical standards.
  • Upselling and Cross-Selling :
    • Promote additional products or services that complement customer needs.
  • Feedback Collection :

    • Job Profile : Business Telecaller
    Industry : BPO, Diploma, bsc-bca-bbm
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    About Employer
    Freshersworld (Registered since June-2017)
    Panacorp Software Company
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