Telesales Executive - Personal Loans

Job Description: Telesales Executive - Personal Loans Position: & Telesales Executive - Personal Loans
Department: Personal Loans
Reports To: Team Leader / Sales Manager Job Summary The Telesales Executive for Personal Loans is responsible for achieving sales targets by reaching out to potential customers, understanding their financial needs, and offering suitable loan solutions. This role involves telephonic interactions, handling customer inquiries, and maintaining a strong focus on delivering excellent customer service. Key Responsibilities

Sales and Customer Engagement:

• Make outbound calls to potential customers to promote personal loan products.
• Identify and understand customer needs, and suggest the most appropriate loan product.
• Convert inquiries into successful sales through effective communication and persuasion.

Target Achievement:

• Meet or exceed weekly, monthly, and annual sales targets as assigned.
• Track and achieve key performance indicators (KPIs) related to lead conversion, revenue generation, and call handling time.

Customer Relationship Management:

• Maintain accurate and updated customer records in the CRM system.
• Build and maintain strong customer relationships to encourage repeat business and referrals.

Product Knowledge:

• Stay updated on the latest product features, benefits, and company policies.
• Provide clear and accurate information to customers about loan terms, interest rates, and repayment plans.

Compliance and Documentation:

• Ensure all sales processes and communications comply with regulatory and company standards.
• Assist customers in completing loan application forms and gathering necessary documents.

Team Collaboration:

• Collaborate with team members and management to share strategies, resolve challenges, and achieve collective goals.
• Participate in training programs to enhance sales skills and product knowledge.

Qualifications and Skills

Educational Background:

• High school diploma or equivalent (Bachelor s degree preferred).

Experience:

• Prior experience in telesales, telemarketing, or financial services is preferred.
• Experience in personal loan sales will be an advantage.

Key Skills:

• Excellent verbal communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Basic knowledge of financial products, especially personal loans.
• Proficient in using CRM tools and basic computer applications.

Behavioral Attributes:

• Target-oriented and self-motivated.
• Ability to handle rejections gracefully and persist with a positive attitude.
• Strong problem-solving skills and adaptability.

Working Conditions

• Location: Office-based (may include remote working in some cases).
• Working Hours: Regular business hours, with potential shifts based on business needs.
• Compensation: Fixed salary with performance-based incentives.

Job Profile : Telesales Executive - Personal Loans
Industry : BPO, Diploma