International BPO Executive

About the Role We are seeking a motivated and dynamic International BPO Executive to join our team. The ideal candidate will handle customer inquiries, provide exceptional service, and resolve issues effectively while representing our international client base. Key Responsibilities

Customer Support :

• Handle inbound and outbound calls, emails, or chat queries from international customers.
• Address customer concerns, provide product/service information, and resolve complaints efficiently.

Communication :

• Maintain a high level of professionalism and fluency while interacting with customers.
• Adapt communication styles to suit diverse cultural backgrounds.

Problem-Solving :

• Diagnose and troubleshoot customer issues.
• Provide appropriate solutions or escalate unresolved matters to the concerned departments.

Sales (Optional) :

• Upsell and cross-sell products/services when applicable.
• Meet or exceed assigned sales targets, if applicable.

Documentation :

• Accurately document all interactions and follow-up actions in the CRM system.
• Prepare reports on customer feedback and recurring issues.

Skills and Qualifications

• Education :
  • Minimum High School Diploma or equivalent (Bachelor s degree preferred).
• Experience :
  • Prior experience in a BPO or customer service role is advantageous.
  • Freshers with strong communication skills are encouraged to apply.
• Skills :
  • Excellent verbal and written English communication skills.
  • Active listening and problem-solving abilities.
  • Familiarity with CRM systems and customer service software (e.g., Salesforce, Zendesk) is a plus.
• Attributes :
  • Customer-oriented mindset with empathy and patience.
  • Ability to work in rotating shifts, including nights and weekends.
  • Cultural sensitivity for dealing with international clients.

Perks and Benefits

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Training programs to enhance your skills.
• Opportunities for career advancement in a global environment.

Work Environment

• International exposure and interaction with diverse clientele.
• Friendly and collaborative team culture.
• Flexible and supportive management.

Job Profile : International BPO Executive
Industry : BPO, Diploma