Customer Relationship Officer - CPaaS (1-5 Yrs) Ahmedabad/Pune/Gujarat/Maharashtra ()

Job Description -1) Position - CPaaS/Customer Relationship Officer.2) Company - IT Firm.3) Experience - 1 - 5 Years.4) Qualification - Bachelor s degree in Business Administration, Marketing, or related field.5) Location - Ahmedabad and Pune.6) Responsibility -- Serve as the lead point of contact for all customer account management matters.- Build and maintain strong, long-lasting client relationships.- Negotiate contracts and close agreements to maximize profits.- To Handle 100 Existing Customer Business.- Demonstration of Products to Existing/New Customers and client support.- Monitoring Revenue & Payment collection.- Regular Calls to Existing Clients for Business Relations & to increase revenue.- Cross Sales to existing clients.- Visit to Existing Clients (Local and Pan India).- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Maintaining the traffic of the various services provided.- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).- Prepare reports on account status.- Collaborate with the sales team to identify and grow opportunities within the territory.- Assist with challenging client requests or issue escalations as needed.- Understanding of CPaaS, SaaS platforms, and technical know-how will be an added advantage.7) Skills - - Customer Relationship with existing customers, Cross-sell, Upsells, payment follow-ups.- Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.- Passion and grit to achieve highly ambitious targets.- Ability to hustle in a highly dynamic environment.- Self-motivated and self-directed.- Excellent analytical and time-management skills.- Creative problem solver who thrives when presented with a challenge.- Tenacity to handle rejection and continue with a positive attitude when reaching the next potential client.- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Proficiency in CRM software will be a plus.- To achieve the predefined targets. (ref:updazz.com)

Payroll Type : Permanent